Return Exchange
Thank you for shopping at Tana Bana. We strive to provide you with the best quality products. Kindly review our Returns and Exchange Policy before making your purchase.
No Return or Order Cancellation After ShipmentOnce your order has been shipped, we regret to inform you that we cannot accommodate order cancellations or accept returns for reasons other than damage or sizing issues.
Exchange PolicyIf you receive a damaged product or if the size doesn't fit as expected, we offer exchanges within 7 days from the date of delivery. To be eligible for an exchange, the item must be unused and in the same condition as received. It must also be in its original packaging.
Process for Exchanges1. Please contact our customer support team within 7 days of receiving the product to initiate the exchange process.
2. Provide details about the issue along with supporting images if it's a damaged product.
3. Our team will guide you through the exchange procedure, including returning the item to us.
Non-Exchangeable ItemsUnfortunately, we cannot accept exchanges for items that are not in their original condition or are damaged due to misuse or neglect.
RefundsWe do not offer refunds for returned items. Exchanges will be processed for items meeting the exchange criteria.
Contact UsIf you have any questions or need further assistance regarding our Returns and Exchange Policy, please reach out to our customer support team at support@thetanabana.com